Meet Our Team

Jennifer Frush

Executive Director

Jennifer came on board as the Outreach and Event Coordinator in the summer of 2018. Her passion and energy helped increase New Hope’s Reach and impact, leading to her taking on the position of interim, and then full Executive Director in January 2020. During this time, New Hope has extended its reach, serving more grievers with greater capacity by creating new loss-specific grief groups and new programs and reaching grievers in more geographic locations. She participates in the National Alliance for Children’s Grief online learning and webinars and other training. Jennifer sits on the following councils: Northville Community Cares, Ascension Community Health Advisory Committee, Community Mental Health Associations through St. Mary Mercy Hospital’s Let’s Continue the Conversation Committee. She collaborates with Wayne Western School Districts. She is a trained facilitator for The Leader in Me school programs. She developed and led training for The Seven Habit of Highly Successful Families for Marine Elementary School. Additionally, Hegira Health invited her to present at the Focus on Zero suicide prevention conference, moderating their celebrity panel. Like other staff and volunteers, she received Trauma Information Training and QPR (Question, Persuade, Refer) Crisis Training. 

Jen spends part of her time training other organizations’ team members on how to support those in grief. She is also helping to create and implement curriculum to support grieving students based on their developmental stages. She has seen firsthand those who have come through our program in turn create a safe environment for new grievers and positively influence the way our society responds to grief.

Susan Arnould

Assistant Director

Susan joined the team in February 2022 as the Volunteer and Events Coordinator, and in October 2022 she took on the new role of Assistant Director. She has her college educational background in counseling and early childhood education, which has provided her with great experiences of working and helping others throughout her career.

Susan’s connection to New Hope began when she moved to the Northville area and wanted to get involved in helping in the community. Susan has experienced personal losses in her own life, and she has also walked alongside others through their grief journeys with her husband, who served as a pastor and now as a chaplain. Susan believes that the services and programming that New Hope provides are so beneficial, and the team of volunteers that want to serve and give back is so inspiring. Starting this year, Susan helps lead and support the teen group, and has seen firsthand how helpful grief support and building community with others can be during times of greatest loss. She is excited to be part of the New Hope team and help grow and bring these services to the community.

In her free time, Susan enjoys traveling, biking, running, camping, and spending time spoiling her nieces and nephews

Laurel Neitling

Circles of Hope Program Manager

Laurel joined the New Hope team in 2023. She graduated from Central Michigan University with a bachelor’s degree in psychology and a minor in management. After losing her father at a young age, she found that grief support groups were pivotal to how she coped with her grief. This realization developed into a continued passion for psychology and grief support. She is an advocate for peer support groups and their ability to help people process their grief. After volunteering as a facilitator with New Hope, she knew that she wanted to work with New Hope in a greater capacity. She is thrilled to work alongside such a phenomenal group of colleagues and volunteers to bring much needed grief support and resources to the community.

In her spare time, Laurel enjoys traveling, reading, attending concerts, and spending time with family and friends.

Courtney Gillim

Grief Coordinator

Courtney joined our team in October 2021. She is an Eastern Michigan University alum with a knack for event planning and a passion for helping others. In her spare time, she enjoys knitting, reading, and going camping with her family. She and her husband Matt have 3 children – Noah, Ella, and Jonah. Their family came to New Hope after losing their middle child, Ella Jane, at only 15 months. They have honored Ella through various volunteer opportunities at Mott Children’s Hospital, where she was a VIP patient. Courtney is excited to carry on in Ella’s memory through the work at New Hope.

Angela French

Administrative Assistant

Angela joined the New Hope team in early 2024 as an Administrative Assistant to the Executive Director. She graduated from Madonna University with a Bachelor’s Degree in Paralegal Studies. Angela has a professional background in the legal field, customer service, and most recently as a realtor. While she loves helping people buy and sell homes, she was looking for a job where she could make a different and more meaningful impact. She is very excited to be a part of the New Hope team as she has experienced loss and knows the importance of grief support.

Angela currently lives in Livonia with her husband and three children. Her family also owns a small urban farm in Livonia where they have goats, pigs, chickens, and ducks. In her free time, Angela enjoys spending time with her family and friends as well as making handmade goat milk soap, planning farm events, and relaxing up north in the summertime.